MERCHANT ACCOUNT QUESTIONS
Q: Do I need to change my current bank?
A: No, you do not need to change your current bank. We have the ability to deposit funds from credit card transactions into any U.S. business checking account.
Q: How long is it before the funds are transferred into my account?
A: Funds from a VISA, MasterCard, Discover Card, and AMerican Express transactions are deposited into your business checking account within 2 banking business days (does not include weekends or holidays).
Q: How good are my chances of being approved for a merchant account?
A: We have a 98% approval rating!! By utilizing 3 of the top processors in the nation, we have the ability to provide merchants of any type, and any credit background, with credit card processing capabilities.
E-COMMERCE QUESTIONS
Q: I already have a shopping cart but I need credit card processing, can you help me?
A: YES. Our online real-time processing software options are compatible with nearly all shopping cart and order page scripts. If you are unsure or concerned, do not hesitate to contact our staff at info@thekrohngroup.com
Q: I am in the process of designing my Website, anything I should know?
A: Be aware! The best advice possible for new merchants in any field is to be aware of all the costs and charges involved. Ask lots of questions and demand answers. We understand that you are not an expert on credit card processing but our goal is to assist you on the road to becoming one.
Q: What type of Internet software do you offer?
A: A wide variety of software products for Internet merchants who desire online real-time processing. Our preferred selection is Authorize.net which offers added security for end-to-end protection for merchants processing over the Internet.
SOFTWARE QUESTIONS
Q: Do you carry solutions for Mac/Apple Systems?
A: Yes! We provides solutions for both Windows and Mac operating systems allowing you to process transactions from any computer you may own. Check out our products and services section for more details.
Q: How easy is it to install? Can I call for help?
A: The difficulty of installation for our software programs varies greatly. However, all new merchant accounts receive a complimentary complete walk through via tele-training. On site training installation is dependent upon availability and location, but we are always open to answer any questions you may have about your new credit card processing system. The EXS multi-lingual training department can be reached at (888) 865-3248, Option 3, Monday through Friday during normal business operating hours.
Q: What do I need?
A: All you need is a computer and access to the Internet. Depending on the unique requirements of your business, the type of software solution that is the best fit may include an accounting program, a recurring billing interface, a partial payment option, or a one-time charge order function. Any and all of these options are available to you through your merchant account.
Q: Do I need software for the Internet E-Commerce packages?
A: No. The Internet E-Commerce packages available involve web-based software that can be accessed from any computer anywhere in the world at anytime.
COMPANY QUESTIONS
Q: What do you do?
A: TKG creates a specifically tailored program for each individual business. EXS provides merchants of all sizes and credit backgrounds with credit card processing accounts. With a database of over 18,000 clients and growing, we have become a chief supplier of merchant transaction processing services. EXS has been able to assist new and old merchants in growing their business by as much as 30% annually simply by adding credit card acceptance.
Q: Who do you work with?
A: We work with 3 of the top credit card processors in the country. We have the capability to set-up merchant processing accounts for VISA, MasterCard, American Express, and Discover, ATM and Debit network systems.